Frequently Asked Questions

• 

  Window Cleaning
• 

  Screen Cleaning
• 

  Gutter Cleaning
• 

  Gutter Brightening
• 

  Gutter Guard Installation
• 

  House/Building Wash
• 

  Pressure Cleaning

• 1.

  Attention to Detail
  We pay attention to the little details that other companies do not. From our thorough cleaning processes to ensuring
  even the smallest of tasks, rest assured your project will be well taken care of.
• 2.

  Our Team
  Our team are trained not only to perform cleaning services but also to excel at customer service and satisfaction. We
  at Ascend believe in paying above-industry wages. We will not be your cheapest price; we aim to be the best value. Our
  staff have a vested interest in our company and the work they perform, treating your property as if it were their own.

We are based in Edmonton, but we also service Sherwood Park, St Albert, Beaumont, Leduc, Acheson and Spruce Grove. Upon request, we also service nearby lakes such as Wabamun and Jackfish.

Yes! We have $5,000,000 liability coverage and all our employees are covered by WCB.

Yes, we schedule an appointment to quote all new services to be done at your property. If interiors are requested, we will need you to be home. If exterior-only services are requested you do not need to be home.

We email all quotes and invoices through our client portal. We do not bill our clients at the door after service is completed.

We accept payment by credit card, Interac E-transfer and cheque.

The cost is dependent upon the scope of work to be performed. We provide free on-site estimates for all our clients.

If the weather forecast calls for rain but it is not currently raining it is our policy to complete the service as scheduled. In the event of heavy rain and/or winds,we will contact you to reschedule your appointment.

We ask that you remove items from around the windows and remove any items that may restrict access to the areas that are to be cleaned. If you need help moving heavier items our technicians are more than happy to help upon arrival.

We require our clients to be present when interior work is being done. You do not need to be home if we are only performing exterior services.

Yes, we require access to your outside water spigots.

Our company is committed to preserving the environment and ensuring the health of our clients. Therefore, we do not use any chemicals during our cleaning processes.

We recommend you have your windows cleaned twice a year, spring and fall. For those properties that may require more frequent cleanings, we offer monthly cleaning packages.

You should have your gutters cleaned once a year at the minimum . Some areas with higher amounts of foliage may require two to three cleanings a year.

Once a year is recommended to have the exterior of your building cleaned. This is typically done after the spring dust has settled.